I used to use the blog to rant a lot. I might sometime still. But today I just wanted to share something small that I appreciated.
I called up this online store that I just ordered some software on to ask them when the software I ordered would be available (finding out after placing the order that it’s not in stock / backordered).
I never spoke to a customer service rep. I was on hold and in queue as is typical when you call customer service. But instead of annoying music or even semi-decent music… they had stand up comedy playing. Jerry Seinfeld. So I’m sitting there on hold just laughing. Awesome idea! I mean, what better of a way is there to get your customers in a good mood for whatever conversation they want to have with you? Or even to diffuse the suckiness of being on hold? I’d call up and hold just to listen, hehe. So yeah. After enjoying Jerry for a few minutes I just thought “I’ll just e-mail them my question”, and hung up with a smile.
I so appreciate the little things in life.
Comments
6 responses to “Something good”
wow, that’s genius. unless you had a deep-seeded hatred of Jerry Seinfeld, i guess. it really is the small stuff tho, eh?
That’s genius! I wonder if trucker companies could play Bill Engvall or Larry the Cableguy.
seriously! I don’t know if I’ve ever actually ENJOYED being on hold!
The worst is when you are on hold and it’s not the sucky music but comercials…. ugh!!! anyway… I’m glad there are little things in life to be happy about.
you’re awsome, mikie! I love it… Sidenote: someone at jorg’s work today asked what time rebecca was born and he surprised himself by saying “just in time to catch Seinfeld” (10:51) Yes, humor is one of those little things that makes life sooo much better 🙂
I wonder if that’s legal. I wonder if Seinfeld gets royalties for each phone call placed on hold. But, aside from the questionable legality of the practice, I think it is an absolutely BRILLIANT idea. I wonder why I never thought of it before. It’s much better to entertain someone than to subject them to the torture of elevator music. Or, even worse, subjecting people to those recorded messages that say, “Thank you for holding. Your business is important to us. Please stay on the line until the next available representative is able to take your call. Calls are responded to in the order in which they are received. We thank you for your patience.” And they say it every other minute. It is almost enough to drive a person insane.